To a customer · $7 · preview first
To a customer,
built from the details you provide.
This page frames the occasion; your names, memories, facts, and tone are what shape the draft. The free preview shows the actual opening and exact word count before checkout.
Review every line and edit anything that does not sound like you. The format label is guidance, not a promise of a fixed length or identical wording.
Illustrative example
Hi Lisa,
I saw your message about the Tuesday delivery and want to address it directly: we missed the window because of a routing error on our end. That's our fault, not the carrier's, and not yours.
I know you ordered it for a reason — a birthday, based on the gift note — and we did not meet that reason. I'm sorry.
I've issued a full refund and reshipped the order with expedited delivery for Thursday. I'm also flagging this internally so the routing error doesn't repeat with the next customer.
Thank you for telling us. I'd rather hear it than not.
— Alex Whitfield, Founder
Hand-edited style example, not a promise of identical wording or length. Your free preview shows the actual generated opening before payment.
Start writing → $7
Free preview. Pay only if you want the full draft.
Common questions
- What if I don't fully feel ready to apologize?
- Then you're not. Don't send a letter you don't mean. But if you do mean it, we'll help you say it.
- Can I make it less formal?
- Pick the "personal" or "romantic" tone — letter becomes warmer, less business-like.
- What does the apology letter draft cost?
- A one-time $7. There's no subscription and no account to create — you fill in the form, read a free preview of the opening, and pay only if it sounds right. The full draft is yours to keep, edit, and print.
- How fast do I get my draft?
- After Stripe confirms payment, the server generates your apology letter from the submitted answers and returns it on the confirmation page. You can copy it, download it as plain text, or print it; delivery time can vary with the connection and any configured rewrite provider.
- Can I edit the draft?
- Yes. Your purchase includes a license to use, edit, print, and share the delivered draft for the purpose described in the terms. It arrives as plain text so you can review and change every line before using it.
- Is my information private?
- Your details are used only to draft and deliver your text and to process payment securely through Stripe. We don't keep a database of your personal details or sell them to anyone.